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Return Policy

AED Safety is committed to your satisfaction. If there is an error with your order, or you receive defective or damaged merchandise, please call us immediately at 866-824-3854. If you ordered an incorrect item or need to return an item for other reasons, our straightforward 30-day return policy is as follows:

You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 866-824-3854 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on the shipping label of each box to be returned so we can process your refund correctly. Items returned to us without original and undamaged packaging, or without an RMA, will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.

All items purchased from AED Safety may be returned under this policy except for opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, DVDs, extended warranties, online training passcodes (once issued) and classroom training (once it's scheduled.) If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund. Training purchases and AED management services are not refundable once scheduled or online passcodes have been issued.

Since our products come in various sizes and weights, and since we use UPS' rate calculator which bases costs on zip code information, we do not offer a standard shipping table indicating the freight costs.

The customer is responsible for shipping and insurance costs on returned items. For your protection, we urge you to ship returns insured using a reputable carrier that will issue a tracking number. AED Safety is not responsible for customer returns that are lost or damaged during shipping.

Items not purchased from AED Safety may not be returned to AED Safety.

Refunds or credits will be processed within 10 business days after receipt of returned items; refunds will be issued using the same payment method as your original order.